2027 AGENDA

9.00am – 9.10am

Welcome by MC Extraordinaire: Adam Spencer

9.10am – 9.40am

THE BANKING CHIEFS: Scaling AI with Trust, Control and Resilience

Scaling AI with Trust – the security, governance and operating models enabling innovation to accelerate while maintaining control, transparency and resilience
The Workforce Reset – redesigning engineering, operations and decision-making for an AI-powered bank
Engineering Resilience – building secure, interoperable and future-ready technology foundations for the next era of financial services

Panellists:

Kai Yang, Chief Data and AI Officer, ANZ Bank
Rachael Phelan, Chief Risk Officer, Reserve Bank of Australia
Sean O’Donnell, Chief Technology Officer, Defence Bank

9.40am – 9.55am

Keynote Address: Building the AI-First Bank – Lessons from the Next Generation of Ventures

Toby Norton-Smith, Managing Director & Melanie Hayden, Managing Director (Truyu), X15 Ventures (CBA’s Future Banking Innovation Hub)

9.55am – 10.25am

Peer to Peer Roundtable Discussion 1:

Governance & Security Stream: Defending the AI-Powered Bank

CX Stream: The Next Wave Agentic Customer Journey

Data & Technology Stream: Architecting the Intelligent, Flexible, Future-Ready Bank

10.25am – 10.55am

Peer to Peer Roundtable Discussion 2:

Governance & Security Stream: Building Operational Resilience in an Era of Third-Party Risk

CX Stream: From Personalisation to Prediction – the Future of AI-Powered Banking

Data & Technology Stream: The Economics of AI

10.55am – 11.30am

Morning Tea

11.30am – 11.45am

Fireside Chat: Agentic Banking Meets Next Level Customer Experiences

Kat Hartmann, Managing Director, Customer Proposition & Strategy, ANZ Bank

11.45am – 12.15pm

Peer to Peer Roundtable Discussion 3:

Governance & Security Stream: Identity, Fraud & Financial Crime

CX Stream: Next-Gen CX: AI Agents, Automation and Human Experience

Data & Technology Stream: Balancing Innovation, Risk and Regulatory Compliance

12.15pm –12.30pm

Fireside Chat: The AI Arms Race – Outsmarting the Next Generation of Financial Crime

Shaq Johnson, Executive – Enterprise Fraud Management, National Australia Bank

12.30pm –1.00pm

The AI STANDOUTS Panel: AI-Native Banking

From AI Ambition to Enterprise Value – what separates measurable outcomes from expensive experimentation

The Economics of AI – balancing token costs, AI investment and productivity gains to deliver sustainable growth and measurable business value.
Frictionless CX for Competitive Edge – the standout banks combining AI, data and automation to create exceptional customer experience

Banking Beyond 2030 – where leading banks are placing their biggest AI bets, and how they’re managing emerging cyber threats, security risks and resilience in the process